ONLINE ORDER

You can shop at Lattafa Perfume.com without creating an account. We have two options so you can checkout as either a Guest or a Member.

You can shop at Lattafa Perfume.com without creating an account. We have two options so you can checkout as either a Guest or a Member.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

Please go to Login, and then click on 'Forgot your password'. Enter your registered email id and then get a new password through an email.

HOW WILL I KNOW THAT Lattafa PERFUMES HAS RECEIVED MY ORDER?

We will send an order acknowledgment email within 24 hours.

IF AN ITEM IS OUT OF STOCK IS THERE A WAY I CAN BE NOTIFIED WHEN IT BECOMES AVAILABLE?

For queries about out of STOCK items, please Contact Us.

Customer Service is unable to cancel or make changes to an order once it has been shipped. Your order will be processed and a confirmation email sent on shipping.

Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.

PAYMENT

Please refer home page header.

Credit / Debit Cards At Lattafa Perfume.com, our preferred payment method is via a secure DEBIT & CREDIT card transaction on cash on delivery.

If you receive notification that you’re Credit or Debit card or another payment method has been declined, please contact your issuing bank or payment provider.

SHIPPING

WHEN WE RECEIVE AN ORDER, WE MAKE SURE TO SHIP IT IN LESS THAN THREE DAYS. ONCE SHIPPED FROM OUR WAREHOUSE, IT REACHED YOUR DOORSTEPS WITHIN A WEEK OR LESS DEPENDING ON YOUR SHIPPING LOCATION. IF THE ORDER IS PLACED DURING WEEKENDS OR PUBLIC HOLIDAYS IN UAE, THE SHIPPING WILL BE DONE THE NEXT WORKING DAY. FOR YOUR INFORMATION, OUR TEAM IS WORKING FROM SATURDAY TO THURSDAY EVERY WEEK EXCEPT FOR PUBLIC HOLIDAYS ANNOUNCED BY THE UAE GOVERNMENT.

We currently ship only for orders placed within UAE.

If you have a REGISTERED ACCOUNT with Lattafa Perfumes, please select Login, sign in to your account and click the 'My Order' tab.   Once your order has been shipped you can also track it at https://www.skyexpressinternational.com/ using the tracking number located in your shipping confirmation email.

Unfortunately, we can only ship your online order to one location.

As of now, we can ship the goods only within UAE.

We do not deliver to P.O Boxes.

RETURN

Free returns are available for all sale items within 3 days of receipt, provided the return conditions specified below are met. Important: We do not accept LIABILITY for goods returned using any other method other than our collection service. Instructions are provided in Returning your Purchase.

  • Purchases must be returned from the original shipping country.
 
  • Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product.
 
  • Items returned must be in their unused original condition with all Lattafa Perfumes item tags attached and any related sampling pieces and booklets included.  
  • Incomplete, damaged, or altered returns or anything we at Lattafa Perfumes reasonably believe has been used, will not be accepted and therefore sent back to the customer. In such cases, shipping charges will be paid by customers.
   
  • On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 15 working days. Working days are Saturday to Thursday excluding UAE public holidays.
 
  • No Refund for cash on delivery orders.
 
  • Refunds will be accepted only for orders which paid through an online payment method.
  • Any refund will be paid in the same currency as the purchase.

Please Contact Us and we will arrange for the courier to bring all the relevant documentation on a collection of your return.

Yes, unused items can be returned to us within 7 days of RECEIPT for all sale items. Please return the goods to us using the free Returning your Purchase process and ensure the Return Conditions are met. Returns will be refunded to the original purchaser via the original method of payment. For any further queries, please Contact Us.

CUSTOMER SERVICE

Please VISIT our Contact Us page for full contact details.

If you cannot find what you are looking for on Lattafa Perfumes, please Contact Us.

Copyright © Lattafa 2022. All rights reserved. Copyright © Lattafa. All rights reserved.