We offer a convenient selection of payment options to suit your needs. Choose from cash on delivery or the secure online payment methods available on our website.

We understand the importance of receiving your Lattafa fragrance in pristine condition. If your order arrives damaged, please report this within a reasonable timeframe to our customer service team. You can reach us via email or WhatsApp, attaching clear images of the damaged product(s). Please don’t dispose of any items until you receive a response from us.

We are committed to fulfilling your fragrance desires accurately. In the unlikely event you receive an incorrect item, please contact our customer service team immediately. Kindly send us a picture of the received item along with your invoice for a swift resolution. We’ll ensure the correct fragrance is shipped to you without delay.

You can cancel your order, provided it hasn’t yet been dispatched from our warehouse. To initiate a cancellation, simply contact our customer service team via email. If your order has already been dispatched, then cancellation won’t be possible.

No, we are unable to accept returns on products that have been opened.

No, the card payments option is not available with cash on delivery. The payment for your order will need to be settled in cash when you receive it.

We do not accept orders through WhatsApp. Please visit our website and shop online.

As we collaborate with an external courier service, we can request a preferred time window but cannot guarantee this. If you have a delivery time preference, please feel free to contact our WhatsApp number for further assistance.