Return Instructions are provided below.
Purchases must be returned from the original shipping country. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product Items returned must be in their unused original condition with all Lattafa Trading L.L.C item tags attached, and any related sampling pieces and booklets included. Incomplete, damaged, or altered returns or anything we at Lattafa Trading L.L.C reasonably believe has been used, will not be accepted and therefore sent back to the customer. Return charges are not applicable if you met the above conditions
How To Return Your Purchase
- 1- Please Contact us to schedule a collection for you at no additional cost if you met the return conditions.
- 2- Our Customer Service Team will email a (JNT Express )Return Air Way Bill Number.
- 3- Place the item(s) in the original shipping box.
- 4- Remove all other labels from the outside of the box.
- 5- To track your return, please note the tracking number printed on the Return Airway Bill Number and enter it in the tracking number field on (JNT Express )
Important: We do not accept LIABILITY for goods returned using any method other than our collection service. For any further queries, please visit our Contact Us page.
Receiving A Refund
Please note*, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping
If in any case we have sent you an incomplete order or products less than you have ordered, kindly email on [email protected] or call/whatsapp message on +971509128513 within 2 days of receiving the order. Any requests for claims after 2 days of receiving the products will be subject to approval only.